When you sign in to cisco finesse, the appearance of the desktop depends on whether your role is that of an agent or a supervisor. Url field,if you are an agent it will display agent desktop, if youre a supervisor. Cisco finesse thick client, click and run, no installation required, screenpop, team chat. Cisco supervisor desktop a guide to uninstall cisco supervisor desktop from your pc cisco supervisor desktop is a software application. So, what did we do to improve the supervisor desktop. That is available with contact center express uccx or enterprise ucce. Keep this difference in mind when provisioning upload and download speeds for your wans. They can addremove agents from a skill, assignunassign precision queue attributes, reset their password and update their default skill. Step 1 in the cra supervision download web page, click the cisco ip icd supervisor desktop hyperlink the download cisco ip icd supervisor desktop web page appears.
Download comstice desktop agent, unzip and click on. Url field,if you are an agent it will display agent desktop, if youre a supervisor it will. We have 5 new win7 machines that we are adding to their environment and all is well but for cisco desktop agent. Enter your agent id or username, password, and extension, and then click sign in. How to reset supervisor password on windows 8 computer. Unified presence cannot communicate with more than one client application on any one computer.
As supervisor status, you are able to check statistics of a call as well as manage calls, check team data and monitor your teams calls. So i can log in to appadmin as a supervisor, just not the supervisor desktop. In this task, both student 1 and student 2 will log in to the cisco finesse desktops as a supervisor. Enter your supervisor desktop login id and password in the appropriate fields. Cisco supervisor desktop user guide ohio department of. Subsequent attempts to access setup failed due to the fact that the field available for password seems to accept only 8 digits.
Cisco supervisor desktop user guide introduction cisco supervisor desktop is the portion of cisco 6. It is just an ad account to be used as supervisor to view the realtime queue status. Cisco catalyst 6504e switch managed with supervisor. Cisco supervisor desktop support for windows 7 yes, you are wandering down a long and lonely road. That issus i am facing is certificate on some pc browser it is working file but facing issue on most browser. One of the things call centers supervisors really like to do is listen in on agent calls. Step 2 use the windows copy function to copy the following command line from the download cisco ip icd supervisor desktop window. I am using cisco supervisor desktop, but i am having issues logging into the software. The cisco finesse desktop is the agent and supervisor desktop for cisco customer collaboration solutions, providing easy access to the applications and information your customer service representatives need through a customizable webbased interface. Mar 16, 20 cisco unified contact center express uccx initial setup posted on march 16, 20 by peter december 12, 2015 unified contact center express uccx is the solution for small to medium up to 400 agents call centers in ciscos unified communications suite. Jan 29, 2020 then i wanted to download the cadcsd from the server so that i have the compatible version if the agent or supervisor desktop.
Cisco finesse agent and supervisor desktop user guide. Nov 22, 2010 anyone out there having trouble with windows 7 and cisco desktop agent. The supported resolution for the finesse desktop is 66 x 768 or higher. Download and install the supervisor desktop and the agent desktop.
Old and new supervisors can log in as supervisor to appadmin, but then there are no options to view teams or agents. Cisco supervisor desktop you can monitor live calls of the contact center agents. Supervisors can reskill the agents in their team using the comstice desktop agent supervisor console. Cisco agent desktop installation guide, release 10.
Cisco supervisor desktop user guide introduction cisco supervisor desktop for cisco unified contact center express unified ccx is a robust computer telephony integration solution for ipbased contact centers that is easy to deploy, configure, and manage. Automated reason codes for agent state changes 108. Enter your supervisor desktop id and password in the appropriate fields, and then click ok or press enter. Cisco desktop administrator user guide for cisco unified contact. Cisco unified contact center express uccx initial setup posted on march 16, 20 by peter december 12, 2015 unified contact center express uccx is the solution for small to medium up to 400 agents call centers in cisco s unified communications suite. Cisco unified contact center express supervisor and user options. Orca is one of the tools available within the windows sdk components download and it allows you to modify the parameters for windows. Resetting the bios supervisor password with debug command to access the bios setup when the machine fails to operate, occasionally a drastic move is required. Cisco 7606 router desktop with cisco supervisor engine. How to reset forgotten bios password hp compaq 6730s. Ive investigated and all the cisco documentation i find is from really old call manager versions.
I forgot my password and i cant get into bios setup. Code issues 0 pull requests 0 actions projects 0 security insights. Then i wanted to download the cadcsd from the server so that i have the compatible version if the agent or supervisor desktop. Voice admins are choosing to take the leap this year to 10.
Cisco switch stack and sonicwall fw design questions. Posts about cisco supervisor desktop written by amyengineer. Collection of some common wordlists such as rdp password, user name list, ssh password wordlist for. Agent supervisor tools to maintain high customer experience. Cisco supervisor desktop just another day at the office. If you have a supervisor role you will still need to know the agent functions to perform several tasks. Supervisor desktop will download and install the correct jre.
This page holds details on how to remove it from your pc. Custom action posted on october 7, 2015 author fabio di lorenzo categories uncategorized. Solved cisco desktop agent and windows 7 spiceworks. Unified supervisor desktops such as cisco agent supervisor desktop have the ability to turn off certain tabs on the agent desktop should an internal system failure occur. But do not log in to more than one application at a time, even using different user ids. Cisco finesse agent and supervisor desktop user guide for cisco unified. Imagicle attendant console is the operator console software solution that integrates perfectly with imagicle acd to simplify and improve.
Cisco catalyst 6509e firewall security system bundle switch managed with cisco supervisor engine 7203b, fwsm, fan overview and full product specs on cnet. Cisco supervisor desktop quick start guide for cisco unified contact center express, release 10. The supervisor desktop is an application that you download from uccx its a plugins. A progress bar is displayed to show you the status of the download. Cisco finesse agent to agent and supervisor to agent chat gadget it sounds like after reading the about posts that, when we upgrade our uccx supervisors and agents to start using finesse instead of cad, they are loosing functionality the ability to do chats with 1 or many others in the call center. If agent desktop is already installed on xp pro sp2 and you try to install supervisor desktop. But it says that i have to download the client configuration msi from the server and run it what should i download from cisco site. Cisco unified contact center express uccx initial setup. Cisco agent and supervisor desktop software over noncisco. It is used to help manage the supervisor s team of agents. Step 2, if prompted to do so, enter your user id and password.
These msi installed client applications are not windows 10 compatible. Demo for supervisor desktop reimagined for cisco finesse. I ran client configuration tool and then i downloaded the cadcsd from the latest uccx server. The windows release was created by calabrio inc open here for more information on calabrio inc cisco supervisor desktop is normally set up in the c. You will examine the different options inside the finesse supervisor desktops such as making a call, selecting a team, going ready or not ready, various reports, and signing out of the interface. Cisco supervisor desktop user guide introduction cisco supervisor desktop for cisco unified contact center enterprise unified cce is a robust computer telephony integration solution for singlesite and multisite ipbased contact centers that is easy to deploy, configure, and manage. Cisco supervisor desktop user guide for cisco unified contact. Cisco 7606 router desktop with cisco supervisor engine 32 with 2 ports 10 gigabit ethernet, pfc3b, and msfc2a overview and full product specs on cnet.
Hi folks, cisco sure dont publish this information readily but i really cant find the correct url including port numbers to log into uccx using finesse for supervisor and desktop. Cisco finesse agent and supervisor desktop user guide for cisco unified contact center express, release 11. Ccip, the cisco powered network mark, the cisco systems verified logo, cisco unity, follow me browsing. Cisco finesse agent and supervisor desktop user guide release 12. How to remove supervisor password on windows 8 computer. Enter your supervisor desktop login id and password in the appropriate fields, and then click ok or press enter. Enter your supervisor desktop login name or id and password in the. Sep 08, 2011 laptop supervisor password hi, i need help on resetting or disabling my supervisor password. Oct 29, 2012 forgot my supervisor password on windows 7. Forgotten bios supervisor passwords windows 7 help forums. Cisco customer response applications supervisor desktop. Cisco catalyst 6504e switch managed with supervisor engine 32 sign in to comment.
The allnew supervisor desktop is enhanced version of cisco supervisor desktop csd for finesse. Cisco finesse agent and supervisor desktop user guide for cisco. Supervisor desktop starts, but does not show any data and the status bar displays no service. That is available with contact center express uccx or enterprise ucce find a community. Cisco finesse agent and supervisor desktop user guide for. It is used to help manage the supervisors team of agents. Rather, these reports will show one row with na in the fields.
This chapter describes the interface of the finesse desktop for agents. A user called in to report that after logging in to cisco supervisor desktop, selected a team from the team dropdown selection, it took a long time to load. Configuring a password in desktop work flow administrator 24. In the password field, enter your password and click signin. Hello everyone, i have done deployment of finesse email feature, we are using uccx 10. I thought going into the agent explorer, under the supervisor screen, i could reset the password there. Cisco agent desktop, cisco supervisor desktop, or cisco unified personal communicator. The windows version was developed by calabrio inc more information on calabrio inc. Agent and supervisor desktop is in partial service hi, my cad and csd shows the status in the bottom as partial service,when i analyse the service status by clicking on that agent statistics viewing is inactive. You might see an error message, a licensing error has occurred. Cisco unified contact center express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response ivr ports that is easy to deploy and manage. I assume this is for the web based supervisor login. Cisco finesse agent and supervisor desktop user guide for cisco unified contact.
Does changing the local admin password on cisco ip icd server cause. Even 3 rd party systems can be connected, such as voice recorders, workforce management or quality monitoring applications, and shown on one supervisor. We recently installed fortigate firewalls to eventually replace our old cisco asas. The call center supervisor doesnt remembers her password to access the system, and the previous network administrator has no clue either. Cisco desktop supervisor users guide read download print pdf. Create your own supervisor desktop best suiting your teams reporting and monitoring needs. We built a unified supervisor desktop for cisco finesse, where it connects to your different cisco contact center systems into one desktop.
It continues to state no service in the bottom of the window after nothing has loaded and team dropdown selection is greyed out. I am more of a route and switch guy and my cisco phonefu is weak. Now there are about 11 ways to sunday monitoring and recording can be jacked up by various elements, not the least of these being the voice engineer at the configuration helm. Can this system be installed easily or does it take intensive programing. Nov 03, 2016 for this reason many voice admins are choosing to take the leap this year to 10. The cluster security password specified during node two installation was entered incorrectly. I have a supervisor account type, but when i type in my user name and password, it gives me the following errors. We are using ldap and have given the user supervisor priveleges, however when launching the supervisor desktop app it is also requiring us to launch the agent desktop app prior. Althought the above wordaround will allow cad to open, this will cause a mismatch of versions from cad and uccx. Supervisors have additional features that appear on their desktops. Resetting the bios supervisor password with debug command. I managed to find the agent one after a lot of searching. I had bought a computer a while ago and i had set a supervisor password on it so no one else would log onto it. I have a supervisor that says she created alerts for calls that are holding longer then 5 minutes to make a sound and pop up on her screen.
I had it ask for the supervisor password at boot up i forgot this password and i cant boot up on safe mode so what can i do. Cisco catalyst 6509e firewall security system bundle. Precision queue attributes, reset their password and update their default skill. Agent initiates email download from agent assignment folder. Custom action posted on october 7, 2015 author fabio di lorenzo categories. Cisco finesse agent and supervisor desktop user guide release. Cisco customer response applications supervisor desktop plug.
Cisco supervisor desktop a guide to uninstall cisco supervisor desktop from your system this page contains thorough information on how to remove cisco supervisor desktop for windows. The agent logs call and agent logs state reports for all agents will not populated on cisco supervisor desktop. Restart the cisco desktop enterprise service next you need to restart the cisco desktop recording and statistics service. If we add a skill to a user and change his team during the day, once we reset the ccx engine, the ccx admin page keeps its setting, but the cisco desktop administrator revert the previous team once we have reset the ccx engine this leads to the cisco supervisor desktop displaying the next day the agent in the old team and not the new one. Feb 15, 20 hi all here are a couple of links that are useful for downloading the ucce desktop administrator, supervisor and agent software directly from the local ucce environment these are located on the ucce pg servers and can be downloaded from the below links, just modify the pg ip address ucce cisco desktop administrator software links. I recently set supervisor password in the cmos setup comprised of 10 characters. Cisco supervisor desktop triggers a repair of itself afterduring the installation. Cisco agent desktop and cisco supervisor desktop version 7. Oct 07, 2015 cisco supervisor desktop triggers a repair of itself afterduring the installation.495 660 1541 1042 449 1195 23 1400 237 477 477 1106 1446 1102 291 509 1072 657 87 1189 295 77 444 748 54 332 513 1138 229 1445 909 550 1143 949